November Monthly Meeting

November 09, 2017
2:45 PM to 6:00 PM
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Sheraton Needham
100 Cabot Street
Needham, MA 02494
Venue Website

November Monthly Meeting

November 9th, 2017 Sheraton Needham Hotel

2:45pm Registration for Direct Members and Buyers only

3:45pm Registration for Allied Members and Supplier Guests


Part 1: Program Optimization & Traveler Engagement Strategies

Part 2: Managing through Changes in the Travel Industry Landscape


Our agenda starts at 3:00 pm (registration at 2:45pm) for Direct Members and Travel Buyer guests only, with a session moderated by Tim Rossanis, Director American Express Global Business Consulting, who will lead a conversation about the benefits of an optimized travel program & strategies for engagement with travelers.  He will be joined by a panel of industry experts including Sara Jacobson (Outsourced Program Optimization Manager, Boston Scientific), Maria Fabbo (Outsourced Travel Manager, Boston Scientific), and Cathy Katynski (Global Travel Manager, Ortho Clinical Diagnostics).

Following will be a networking opportunity for buyers, suppliers, and all guests from 3:45pm – 4:15pm.

Our meeting continues with our General Session for all attendees, as our panel expands to include Jim Carter (American Airlines Managing Director, Eastern Sales Division) and Jennifer Dzialo (Flight Centre USA, Director of Product Strategy).  Tim Rossanis will be engaging our panel of travel buyers and travel partners on how they manage through the constantly changing landscape of the travel industry and their specific travel programs.  We will discuss the impact of Dynamic Pricing, Cancellation Policy Changes, Basic Economy Rates, NDC, Ride Sharing services impact on Ground Transportation, and how program optimization can help you navigate through these changes.

So register now and we look forward to seeing you November 9th at the Sheraton-Needham Hotel!
*2:45pm registration for Direct members & buyers only*
*3:45 pm registration for Allied members and supplier guests*

Tim Rossanis
Tim Rossanis is Director of Consulting in North America for American Express Global Business Travel. In his role, he is involved in solving complex problems for global & national customers with a constant focus on best in class results. Primarily, he is responsible for third party supplier negotiations, program & spend optimization and change management but is also involved in policy advisory, outsourced travel management (BPO) and has an emphasis on business development, relationship management & thought leadership.  Starting out on the buyer side for a non-profit in Australia, Tim combined purchasing, operations and logistics skills with leadership acumen and a passion for travel as he tackled multiple roles within the Flight Centre Travel Group (FCTG) in both APAC & the US.  Tim is completing his Masters of Business Administration at Sy-Syms School of Business in New York City, after previously studying for an Undergraduate Bachelor of Commerce (Economics) and Bachelor of Social Science (International Relations) at Curtin University in Perth, Western Australia. He is also a Board Member of the New Jersey Chapter of GBTA.

Jim Carter
Jim has over 25 years in the airline and travel industry with experience in revenue management, marketing and sales.  He is currently responsible for sales and leadership of one of American Airlines largest operating divisions including areas such as profitable revenue growth in corporate and travel channels, division profitability and business development.  Jim is no stranger to NEBTA, having spent many years working with travel industry professionals in and around the Greater Boston area.


Cathy Katynski
Cathy Katynski is a travel industry veteran with more than 30 years of experience in the managed corporate travel area. She has worked on both the travel agency and the corporate side. She currently is the Global Travel Manager for Ortho Clinical Diagnostics, a spin off company from Johnson and Johnson in which she is responsible to build out a new travel program with Ortho as an independent Company and bring global alignment  under the 30 country travel program.  Prior to this, Cathy held the role of  Global Travel Manager at Air Products and Chemicals, based in Allentown, PA where she spent ten years.  Her responsibility included oversight of a 28 country global travel program exceeding $100MM in air spend, as well as commercial responsibility globally for the company's T&E and Purchasing card programs.  Cathy started her career with Rosenbluth International in 1981 and held a variety of positions in Operations and Client Management.  With the American Express acquisition of Rosenbluth in 2003, Cathy held the role of Global Client General Manager, servicing Schering Plough at American Express Travel. 

Jennifer Dzialo
Jennifer leads the land product program for Flight Centre’s corporate brands in the USA.  Since joining Flight Centre 6 years ago, she has been responsible for developing strategic partnerships and creating unique product offerings to provide value to clients and their travelers.  She manages a team of regional product managers that are tasked with working closely with local clients, hoteliers, and agents to maintain expert understanding of the marketplace.  They have been integral in launching groundbreaking new partnerships including rideshare, prepaid hotel and rate optimization tools.  Prior to joining Flight Centre USA, Jennifer has worked in all aspects of hotel sales, marketing and management. 


Register Now


Calling all potential volunteers! Want to get involved? We need your help!
GBTA New England Chapter relies on the volunteer efforts of our membership. If you are interested and want to find out about the benefits of volunteering please contact: 
Rick Como, Chairperson, Volunteerism Committee - 508-679-2972 or