GBTA New England Chapter Summer Outing 2015

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May Quarterly Meeting

May 13, 2015
8:30 AM to 12:00 PM
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Renaissance Boston Patriot Place Hotel
28 Patriot Place
Foxborough, MA 02035
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The Future of Travel Management

The Future of Travel Management

Join us for this exciting two-part program and networking opportunity.

What’s keeping you up at night? We have the experts to discuss some of the biggest challenges and offer some practical solutions for today’s & tomorrow’s travel management programs!

REMINDER: Bring a prospective direct member to any NEBTA meeting/event for the first time for FREE! Do you have a colleague, client or potential client that could benefit from NEBTA membership? Invite them to be your guest at this meeting for free and also to join our community. You already know the benefits!

Look out for more details of an exciting prize for attendees to win.


We will begin with a “deep dive” into one solution aimed at increasing traveler engagement.


Cyndi Pereira, CEP, CTC, Account Manager at Travel and Transport will present a talk entitled:

“Moving Corporate Compliance from Ordinary to Extraordinary.”

Cyndi has extensive experience in relationship management and business development, working closely with clients to increase the effectiveness of loyalty and incentive programs. She has been in the travel industry for over 30 years and has more than 14 years of experience with Travel and Transport.

Cyndi is a Certified Engagement Practitioner and has a proven ability to obtain long-term results through team focus and tactical planning. She is a key contributor to implementing gamification in corporate travel programs for clients at Travel and Transport.

PANEL DISCUSSION – “The Future of Travel Management”

After a short break our panel session will highlight Travel Program challenges and expectations in today’s business travel environment with input from both the Travel Manager and Travel Management Company perspectives. There will be discussion about the practical solutions to these needs, and how they might impact the respective roles of the Travel Manager and Travel Management Company in working together. The panel discussion will be facilitated by Katherine Maxwell - Director, Business Development at American Express Global Business Travel.

Confirmed panelists are detailed below…the two remaining panelists will be confirmed shortly.


Sarah Moon - Vice President Procurement at Randstad US, Professionals Staffing Group
Born and raised on Cape Cod, Sarah received her BS in Travel and Tourism from Clemson University in South Carolina and her Master’s in Innovation and Technology at Boston University. She began her career in hotels as a corporate sales manager with Wyndham hotels and subsequently moved to the other side of the negotiating table to join the Sourcing & Procurement team at Boston University, specializing in travel and later the management of contingent labor.

Now the Vice President of Procurement for Randstad Professionals Staffing Group, she is tasked with building a procurement department integrating 9 operating companies with approximately $200 Million addressable spend. She is a past president of the New England Business Travel Association and a member of the Purchasing Association of Boston and the Institute for Supply Management.


Gary Polito – Global Travel Sourcing Manager at Biogen
A 21-year veteran of the travel industry, Gary is currently the Global Travel Sourcing Manager at Biogen, overseeing the corporation’s global travel operations and the $100+ million annual travel budget.

Gary served on the GBTA Board of Directors from 2006 to 2009, as well as multiple GBTA committees. He also served as President of New England Business Travel Association (NEBTA) from 1998-2002 and recipient of its Award for Leadership & Professional Excellence. Gary was awarded CCTE Designation 1995, the Wharton School Certificate of Professional Development 2004, and the GBTA Wharton GLP Designation in 2008.

Craig Fichtelberg - Co-Founder & President at AmTrav
Craig is a travel industry expert with over two decades of travel industry experience. In the early 90’s he co-founded 1-800-CheapAir. In the early 2000's he transitioned the offline business to Over the last decade Craig launched AmTrav, a global business travel agency committed to simplifying business travel. At and now at AmTrav, Craig continues to disrupt the status quo with products and services customized to the needs of the evolving traveler.

Craig holds an MBA from the University of Chicago Booth School of Business and an undergraduate degree from the University of Michigan.

Charlene Leiss, President of Corporate Operations & Sales, FC USA at FCm Travel Solutions
In March 2015, Charlene was appointed as the President of Flight Centre USA, and will now lead the entire business for all corporate brands, overseeing a team of 500. Her career has been dedicated to driving new business and delivering fully customizable travel programs to US organizations. She has received several awards for outstanding performance; most noteworthy was her honor as the Top Global Corporate Business Development Manager for the last two consecutive years.

Charlene’s career in travel began nearly 20 years ago with Boston-based Garber Travel. When Garber Travel was acquired by FC USA, she was a key part of the transition. Since then, she has achieved double-digit, often record-setting growth for FCm, year over year. Charlene’s experience and industry knowledge has contributed to building successful travel programs for both national and multinational clients.

Agenda Schedule:
8:30-9:15am      Registration, Breakfast & Networking
9:15-9:30am      Announcements
9:30-10:15am    Presentation: Moving Travel Compliance from Ordinary to Extraordinary
10:15-10:30am  Break
10:30am - noon Panel Discussion - “The Future of Travel Management” panel

Parking Information: The Renaissance Boston Patriot Place Hotel is strategically located in the center of Patriot Place, surrounded by unlimited parking facilities. Complimentary parking is available for overnight guests, as well as day visitors.


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